Package and delivery giant UPS Inc. has launched a “secure commerce” service for end-to-end protection against fraud, revenue loss, and business disruption, the company said today.
The “UPS Secure Commerce” offering fuels competitive advantage by supplying data-driven intelligence, actionable insights, and proactive risk management before fraud, delivery issues, shipment loss, or operational mishaps become costly mistakes, the company said.
The service bundles three existing UPS solutions into one portfolio: InsureShield Shipping Insurance for shipment protection and frictionless and fast claims recovery, Parcel Pro for high-value and specialty shipment protection and CommerceShield technology for proactive shipping and e-commerce risk mitigation.
UPS announced the capability as global retail e-commerce sales reached an estimated $6.4 trillion in 2025, while reported fraud losses represented roughly 3.2% of e-commerce revenue – and that’s before the added cost of disputes, refunds, reshipments, claims handling, returns, customer recovery, and reputational risk, the company said.
Furthermore, risk does not stop at the moment of delivery. Merchants also must plan for inventory challenges, purchase experience, and the endless decisions that drive customer loyalty. “With UPS Secure Commerce, we’re protecting more than just the package,” UPS Chief Digital and Technology Officer Bala Subramanian said. “We are empowering businesses to protect revenue, strengthen customer trust and make more confident decisions during each step of the supply chain journey.”
The new service follows a similar announcement from fellow parcel powerhouse FedEx Corp., which two weeks ago launched “FedEx Authenticated Delivery,” calling it a service that adds extra security for high-value and sensitive shipments.
