Rylan Clark’s Dreamy Day As Virgin Atlantic Cabin Crew

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Summary

  • Rylan Clark fulfilled his dream of being a flight attendant with Virgin Atlantic, serving passengers on a London to Miami flight.
  • The British media personality received in-flight training, helped with the safety demo, and enjoyed Mile High afternoon tea.
  • Clark’s experience highlighted the importance of a great passenger experience, with Virgin Atlantic aiming to make every customer feel special.

Virgin Atlantic launched a one-flight promotion, employing Rylan Clark, a British media personality, to act as a flight attendant on a flight between London and Miami, surprising passengers and helping his Virgin Atlantic colleagues to work during the flight.

Dreams of being a flight attendant

According to the airline, the British television presenter, radio DJ, and number one bestselling author has always dreamt of being a flight attendant, which was why Virgin Atlantic decided to test Clark’s skills as a cabin crew member.

The media personality put on the Vivienne Westwood uniform for an in-flight training session while flying at 38,000 feet (11,582 meters), joining the carrier’s flight attendants who served economy class passengers during the flight. However, Clark also welcomed passengers as they boarded the aircraft, helping them stow their hand luggage in overhead lockers while also being part of the pre-flight safety demonstration for travelers.

Photo: Virgin Atlantic

Clark was briefed before the flight, with fellow Virgin Atlantic cabin crew members Ombi Barham and James Cooper, teaching the presenter how to deliver the airline’s thoughtful touches and personalized service, which customers have grown accustomed to while flying with the carrier.

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Celebratory film

To celebrate the promotional flight, Virgin Atlantic has also released a film, which captured the in-flight action as Clark welcomed passengers to the aircraft while also attempting to make an announcement over the public address (PA) system.

However, the personality was also caught snacking during the flight, namely enjoying Mile High afternoon tea and catching up with numerous families traveling between London Heathrow Airport (LHR) and Miami International Airport (MIA).

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Importance of passenger experience

Reflecting upon the flight, Clark stated that he was always obsessed with being a flight attendant, with Virgin Atlantic helping that dream come true for a flight. The media personality added that the airline has always had an amazing crew serving customers, helping everyone feel special during a flight.

“Now I know how to serve a signature Mile High Tea, I know who’ll be getting a copy of my CV if the TV career doesn’t work out!”

Meanwhile, Barham said that it was a pleasure having Clark onboard, testing his skills and his ability to embody the airline’s spirit. The airline’s flight service manager added that the carrier’s employees always want its customers to feel special while flying Virgin Atlantic, with Clark going the extra mile to do that.

Rylan Clark welcoming passengers onboard a Virgin Atlantic flight

Photo: Virgin Atlantic

Virgin Atlantic added that research has pointed out that 66% of travelers said the onboard passenger experience can make or break a trip, with 80% of surveyed people adding that a great flight helps them enjoy a holiday even more. 90% said that a great flight makes them feel more relaxed. The survey was conducted between March 21 and 22, and 2,000 people were interviewed.

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  • Virgin Atlantic Airbus A350-1041 (2)
    Virgin Atlantic

    IATA/ICAO Code:
    VS/VIR

    Airline Type:
    Full Service Carrier

    Hub(s):
    London Heathrow Airport

    Year Founded:
    1984

    CEO:
    Shai Weiss

    Country:
    United Kingdom



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