ReturnPro, a provider of returns management and recommerce services, has acquired iF Returns, a Madrid-based enterprise returns technology platform serving more than 200 brands across Europe.
Florida-based ReturnPro said the deal adds post-purchase technology that the company can bring to its existing U.S. customers. Specifically, iF Returns’ Returns Management System (RMS) platform helps brands increase exchanges, retain revenue, and improve the post-purchase customer experience. Its technology converts 30–40% of would-be refunds into exchanges and new purchases, the firm says.
ReturnPro plans to add iF Returns’ front-end returns and exchange technology to its existing end-to-end returns, reverse supply chain, and ReCommerce capabilities. ReturnPro will then make these capabilities available to existing customers, including sellers across third-party marketplaces such as Walmart Marketplace, while combining them with its marketplace management expertise to help retailers and sellers retain more revenue and maximize recovery from returned products.
The acquisition also establishing a platform for ReturnPro to extend its reach outside the U.S. and focus on international growth.
Terms of the deal were not disclosed. But the firms said that iF Returns co-founders Galo De Reyna, Marcello Valerio, and Paul Obando will continue to lead the business, working with Jelle Schoenmaker, CEO International at ReturnPro, who will oversee ReturnPro’s international growth.
